The Library Technician for Computer Support is responsible for providing technical support to enable the delivery of library services. This position is governed by state and federal laws and agency/institution policy.
Assists patrons with the use of library computers, software, printers, and scanners. Assists the Library Supervisor for Computer Support in maintaining public computer labs, circulating laptops, and library faculty and staff computers in a dual platform environment. Operates, adjusts, and maintains a variety of computers and peripheral equipment; performs basic troubleshooting for computers and peripheral equipment; advises appropriate staff of needed repairs. Assists in maintaining an inventory of lab equipment and materials and assures proper care and security of the computer labs and student laptops, following established library policies and procedures. Assists in the supervision of computer support student workers. Provides evening communication/contact with IT Help Desk as needed. Serves as backup for evening circulation desk staff, providing support as needed by locating and checking materials or equipment in and out of the library, providing information and assistance regarding resources, and answering questions concerning the proper operation and maintenance of equipment. Performs other duties as assigned.
Knowledge of basic library procedures and practices. Knowledge of computers and their applications. Ability to operate general office equipment. Ability to communicate both orally and in writing. Ability to read and follow instructions. Ability to stand and walk for long periods, to move book carts, and lift up to 50 pounds. Ability to stoop, bend and reach.
The formal education equivalent of a high school diploma; plus two years of experience in a library environment. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
College degree and/or coursework. Library experience.
Founded in 1907, UCA has an enrollment of more than 11,000, of which approximately 1,800 are graduate students. The university offers more than 90 undergraduate and 60 graduate certificate and degree programs, including seven doctoral programs. The student body consistently scores above the national average on the ACT exam. UCA is proud of its tradition of teaching excellence and its contributions in research, scholarship, and creative activities. The campus is widely acclaimed for its beauty. UCA is located in Conway, Arkansas, a thriving city of approximately 65,000 in central Arkansas, and thirty minutes from Little Rock. Conway is home to several major industries, two private colleges, an excellent public school system, and strong private K-12 schools. Residents have easy access to the Ouachita and Ozark National forests and pristine wildlife areas near the Buffalo National River.
This position may be subject to a pre-employment criminal, sex-offender registry, financial history background check and drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Central Arkansas is an affirmative action/equal opportunity institution dedicated to attracting and supporting a diverse student, faculty and staff population through enhanced multicultural learning environments and opportunities. In keeping with its nondiscrimination policy in employment, admissions and other functions and programs, the university considers employees and students on the basis of individual merit and will not discriminate against a person on the basis of gender, race or color, ethnicity, religion, spiritual beliefs, national origin, age, familial status, socioeconomic background, sexual orientation, disability, political beliefs, intellectual perspective, genetic information, military status, or other factors irrelevant to participation in its programs.
Please attach resume and provide contact information for three professional references.
Northwest Arkansas Community College (NWACC) in Bentonville, Arkansas is a comprehensive, public two-year college that serves and strengthens the community through learning for living. The hallmark of NWACC is its quality of instruction with classes by experts in class sizes that are small providing for highly personalized instruction. NWACC, founded in 1989, is one of the largest and fastest growing two-year colleges in Arkansas with an enrollment of more than 8,000 college credit students and an additional 6,000 student taking non-credit courses throughout the region.
The Northwest Arkansas region has attracted people to the area for multiple reasons including the growth of several major corporations, but they settle and stay because of excellent elementary and high schools, family friendly and safe neighborhoods, many child centered events, affordable housing stock in diverse communities, increasing cultural opportunities, an active local food and restaurant scene, and innumerable outdoor activities.
The Access Services Librarian serves as part of the library management team participating in short and long-range planning, training of faculty and staff, data collection and reporting, policy development, and other professional support of library operations. Librarians are included in the NWACC Faculty Senate definition of Faculty and serve on college wide and faculty committees.
Reference/Instruction: shares in assisting students, faculty, and staff in making effective use of library resources through virtual and in-person reference assistance, instruction sessions and one-on-one in-depth consultations by appointment or through regularly scheduled reference desk hours. Teaches Information Literacy Skills, the use of library resources, citation management programs, Internet searching, and applications software. Creates instructional curricula for delivery in-person or online to undergraduate classes, satellite locations, and distance students. Teaches instruction sessions and provides individual reference consultations to students and faculty in all subject areas with a special focus on outreach to assigned liaison areas. Works closely with the Writing Center, and tutoring services to promote library services and resources to teaching faculty.
Access Services: Plans, organizes, supervises, and maintains a high standard of service for NWACC students faculty and staff. Responsible for the library’s physical collections, circulation transactions, delinquent borrowers and billings, integrity of patron records, FERPA compliance, resource delivery (ILL, Consortium Programs, and services to off-site users) and related copyright assistance, reserve materials, stacks collection maintenance, and security and facilities oversight. Communicates policies pertaining to circulation services, operations and activities; develops and implements operational procedures. Supervises the timely processing
of interlibrary loan requests. Manages the daily work of the department and its personnel. Compiles and prepares library usage statistics into reports for the Library Director, including, but not limited to, door count, interlibrary loan requests, and circulation data, etc.. Assesses the effectiveness of circulation services overall and makes recommendations for improvement. Fosters the development of innovative approaches to circulation services. Works with material delivery staff to ensure swift and efficient access to material wherever it is available and to develop accurate recordkeeping of functions and costs in this area; and working in collaboration with the Systems Librarian to maintain and update the integrated library system as it pertains to the access.
1 year related management experience.
NorthWest Arkansas Community College is an equal opportunity, affirmative action institution. The college welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation, or gender identity.
Bachelors degree required with ALA accredited MLIS or currently pursing an MLIS Graduate degree (ALA accredited MLIS) preferred. One plus years related experience and/or training, and one year related management experience, or equivalent combination of education and experience.
Ability to read, analyze, and understand general business/company related articles and professional journals. Ability to read, analyze, and understand common scientific and technical journals, financial reports, and legal documents;
Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to respond to complex or difficult inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane, algebra, solid geometry and trigonometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to supervise a moderate size group (4 to 6) of employees. Plans, directs, and coordinates work, and makes decisions.
Plans, organizes, supervises, and maintains a high standard of service for all circulation and interlibrary loan.
Supervises, mentors, directs, and evaluates the work of four, full and part-time, support staff and all staff working at the circulation desk.
Compiles and prepares library usage statistics into reports for the Library Director, including, but not limited to, door count, interlibrary loan requests, and circulation.
Utilizes knowledge of the Koha Open-Source Integrated Library System to establish and maintain parameters for the circulation of library material and maintenance of patron information. Downloads student records from Banner Information System and imports them into Koha system, as well as removes inactive patrons as needed to maintain an accurate borrower database.
Creates and communicates policies pertaining to circulation services, operations and activities; develops and implements operational procedures Supervises the timely processing of interlibrary loan requests.
Fosters the development of innovative approaches to circulation service. Weekly scheduling of all circulation staff to ensure the desk it staffed at all times.
Teaches students and faculty to make effective use of resources through general and subject-specific library instruction classes; develops innovative teaching techniques and technology to promote information literacy.
Provides a variety of reference services to patrons, including general reference assistance delivered primarily via chat and in-person, plus in-depth reference in assigned subject areas.
Performs collection development duties for assigned subject areas (books, media, journals, databases).
Actively cultivates and maintains dynamic relationships with individual faculty and the NWACC instructional community at large by promoting collaboration and serves as a library liaison to designated departments.
Develops and maintains professional skills by participating in continuing education and professional development activities such as conferences, workshops, and committee work; by conducting research or writing for publication; or by engaging in other creative and learning activities.
Participates in national library communication by reading, responding to, and initiating information transmitted via listservs and other communication tools and appropriate departmental meetings and asking questions, seeking clarification, or initiating discussion on library issues.
Utilizes and stays current with new software and applications for the creation of online information literacy tutorials.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Perform any other related duties as required or assigned.
The following physical activities are associated with the position and will be performed with or without an accommodation. All individuals are encouraged to apply.”
• Repetitive motion
• Manipulate items with fingers, including keyboarding
M-F 8AM – 4:30PM. Varying hours may be required.
Full-time director position available at the Eureka Springs Carnegie Public Library. Minimum requirements: completion of studies earning a Bachelor of Arts or Bachelor of Science degree from a four-year institution of higher education, excellent communication skills, excellent supervisory skills, experience working in a library, public agency or position with public contact, knowledge of reader interest levels and book titles and authors, demonstrated ability to plan and execute programs and events for the general public, demonstrated operating knowledge of computers and computer programs, good financial management skills, adept at long-range planning, proficiency in speaking/writing Spanish highly desirable. Manages all library operations, supervises staff, and works with the Eureka Springs Library Board and the Carroll County Library Board on all aspects of library service. Come join us in this growing community in the beautiful Arkansas Ozarks!
Employment Applications are available for pick up at the libraries in Eureka Springs, Berryville, and Green Forest. To have an application emailed to you, contact the Carroll and Madison Library System, 870-423-5300 or Dominick@camals.org.
Application and resume must be mailed to:
Chair, Search Committee
106 Spring Street
Berryville, AR 72616
Application and resume must be received to the above address by July 18, 2019 to be considered for this position.
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