Adult & Reference Librarian I

Fayetteville Public Library

Salary Range: $18.31 To 27.47 Annually

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Proactively greet and establish rapport with patrons, enthusiastically engaging them in conversations about all our materials and services. Provide exemplary customer service in-person in the adult & reference department and at all locations throughout the library. Answer questions about library programs and services and refer callers and visitors to the appropriate staff member or service desk. Staff public service desks as assigned.

2. Effectively communicate to patrons regarding a variety of topics including, but not limited to, library products and services, policies, responsibilities, and code of conduct. Blend creativity, problem solving, and decision making to positively impact the customer experience, de-escalate any negative situations and resolve customer questions and concerns. Monitor customer feedback. Diffuse difficult, volatile, and/or inappropriate customer situations, keeping safety in mind.

3. Ask open ended questions to assess, understand, and ascertain customer needs, determine how to tailor your approach, and provide recommendations using your institutional knowledge to connect our customer with the right solution. This includes both routine and complex patron inquiries. Provide advanced research assistance, readers' advisory, technical assistance, and exemplary frontline customer service.

4. Help orient new staff, ensuring a smooth acclimation to the library and our culture. Train new staff members as assigned. Monitor, train, develop, and coach Adult Services volunteers as assigned. Provide assistance to colleagues.

5. Serve as senior-most staff member and assume delegation of the Adult Services Department and/or facility as assigned.

6. Create, develop, implement, and evaluate multiple high-quality, adult programs, including a multi- week summer reading program for adults and a literary festival involving community partners. Participate in management of $50,000+ annual departmental programming budget, and with department offer approximately 250 diverse programs annually.

7. Select and purchase materials for assigned library collections. Monitor and manage a print and electronic materials budget in approximate range of $10,000-$60,000, ensuring collection purchases are balanced, relevant and responsive to community needs.

8. Evaluate existing collections for relevance and community interests, decommissioning materials on a regular schedule.

 9. Oversee and administer one or more specialized Adult Services work activities, including but not limited to Digital Archive, Student Proctoring, Interlibrary Loan Services, Nonprofit Resource Center, Genealogy and Website Maintenance.

10. Manage web content proficiently with appropriate tools.

11. Research and develop grant proposals to enhance and expand library services.

12. Create print and web bibliographies, user guides and displays spotlighting library collections, services and programs.

13. Serve on and/or chair library committees as requested.

14. Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency.

15. Speak, instruct, and/or perform in front of library and outreach audiences. Assist with library services, programs, and outreach opportunities as needed. Represent and promote the Library in public, media, and professional associations. Seek out opportunities and utilize networking events to promote recognition and use of the Library.

16. Pursue professional development, which may involve travel, to keep informed of current and emerging library trends. Maintain professional and technical knowledge through attendance of educational workshops, review of professional publications, establishment of networks, and participation in professional organizations.

17. Assume personal responsibility for the building's condition and solve minor issues and problems as they arise.

18. Complete special projects as assigned.

19. Protect library assets and ensure building security adhering to library policies and following appropriate closing procedure. Learn and carry out emergency procedures.

20. Perform any other related duties as required or assigned.

 All library positions require customer-focused service to both internal and external customers, flexibility, teamwork, punctual and regular attendance, and compliance with all applicable local, state, and federal laws. 

 

Minimum Qualifications:

 1. Graduate degree (MLS, MLIS, etc.) from an ALA-accredited program; or a master's degree in a related field plus 3 years of related experience working in a library or educational setting, or equivalent combination of education and experience.

2. High language skills including ability to read, analyze, and understand general business/company related articles and professional journals. Ability to effectively communicate information and respond to questions in person-to-person and group situations with customers, clients, general public, and other employees of the organization. Ability to effectively speak and present information before groups of customers or employees.

3. Basic math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

4. High reasoning skills including the ability to solve practical problems and deal with several variables where only limited standardization exists and the ability to communicate this information.

5. High computer skills including knowledge of office productivity software and ability to operate standard office equipment.

6. Excellent customer service skills including the ability to resolve difficult customer situations.

 

Other Skills and Abilities:

1. Ability to work a flexible schedule as assigned that includes evenings, weekends, and holiday shifts is required.

2. Creativity and awareness of community needs to design and implement library services and programs for adults.

3. Strong organizational, time management, and interpersonal skills.

4. Ability to work both independently and as an effective and valued team member.

5. Work under pressure on multiple projects with frequent interruptions and tight deadlines.

6. Multilingual skills a plus.

 

Work Environment:

 1. Ability to tolerate moderate noise that comes from an office environment with typical HVAC performance, constant visitors, telephone calls, computers, and printers; ability to tolerate increased noise during library programs.

2. Ability to occasionally work near mechanical equipment including the book conveyor and sorting system and mechanical lift for walk-up book drop.

 

To apply visit https://www.faylib.org/work-8103