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Full-Time Bilingual Outreach Programmer: Fayetteville Public Library, Fayetteville, AR

6 Jun 2022 10:46 AM | Ronald Russ (Administrator)

Exempt: Yes

Department: Community Engagement

Reports To: Manager, Community Engagement

Location: Fayetteville Public Library

Rate of Pay: Starting at $41,121 - $47,299 per year

Benefits: Medical, Dental, Vision, Retirement Savings Plan with Employer Match, Paid Time Off

Safety Sensitive: No 


GENERAL DESCRIPTION OF POSITION

As a Bilingual Outreach Programmer, you help create an experience that makes our community say, "I love Fayetteville Public Library!" When you work at FPL, you are working alongside a dedicated team that brings their passion and pride to all that they do. You share your technical and product knowledge with customers and other staff, contributing to the overall success of the Library. You relate easily to others, building rapport and collaborative relationships with both the staff and customers. You are able to communicate and interact with all customers, create a welcoming and inclusive experience, are a good listener and enjoy working with people. You have a passion for what you do and enrich the customer's experience by using your knowledge to determine the customer's needs and exceed their expectations. You are comfortable in a changing environment, with multitasking, and with learning new systems and procedures.

As a Bilingual Outreach Programmer, you will provide professional reference assistance and exemplary customer service to the general public. You develop and deliver programs and services outside of the library's building focused on the Hispanic/Latinx community that reflect a wide spectrum of ideas and viewpoints, mirroring diverse and growing community needs. As a Bilingual Outreach Programmer, you must have ability to speak, read, and write fluently in English and Spanish.


ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Proactively greet and establish rapport with patrons, enthusiastically engaging them in conversations about all our materials and services. Provide exemplary customer service in-person at outreach events and at all locations throughout the library. Answer questions about library programs and services and refer callers and visitors to the appropriate staff member or service desk. Staff public service desks as assigned.

2. Effectively communicate to patrons regarding a variety of topics including, but not limited to, library products and services, policies, responsibilities, and code of conduct. Blend creativity, problem solving, and decision making to positively impact the customer experience, de-escalate any negative situations and resolve customer questions and concerns. Monitor customer feedback. Diffuse difficult, volatile, and/or inappropriate customer situations, keeping safety in mind.

3. Ask open ended questions to assess, understand, and ascertain customer needs, determine how to tailor your approach, and provide recommendations using your institutional knowledge to connect our customer with the right solution. This includes both routine and complex patron inquiries. Provide advanced research assistance, readers' advisory, technical assistance, and exemplary frontline customer service.

4. Create, develop, implement, and evaluate multiple high-quality, outreach programs for the Hispanic/Latinx community of all ages in both English and Spanish, including a multi-week summer reading program and a literary festival involving community partners. Negotiate speaker fees and contracts, as well as participate in management of $50,000+ annual departmental programming budget, and with department offer approximately 50 diverse programs annually.

5. Develop and maintain relationships with community organization partners that focus on the Hispanic/Latinx community members. Leverage these partnerships and connections to extend the reach of the library through high-quality, outreach programs for the Hispanic/Latinx community of all ages in both English and Spanish.

6. Manage web content proficiently with appropriate tools. Review and edit calendars and other publicity for accuracy.

7. Research and develop grant proposals to enhance and expand library services provided by this position. Ensure grant compliance and accurate reporting as assigned.

8. Model and support library brand at all times. Represent your department on various library committees as assigned.

9. Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency.

10. Speak, instruct, and/or perform in front of library and outreach audiences of all ages (up to 750+ participants). Assist with library services, programs, and other outreach opportunities as needed. Represent and promote the Library in public, media, and professional associations. Seek out opportunities and utilize networking events to promote recognition and use of the Library.

11. Help orient new staff, ensuring a smooth acclimation to the library and our culture. Train new staff members as assigned. Monitor, train, develop, and coach Community Engagement volunteers as assigned. Provide assistance to colleagues.

12. Maintain positive and effective working relationships throughout the organization (especially members of own team) and have regular and reliable attendance that is non-disruptive.

13. Collaborate with supervisor on departmental projects to ensure the smooth operation of the department.

14. Pursue professional development, which may involve travel, to keep informed of current and emerging library trends. Maintain professional and technical knowledge through attendance of educational workshops, review of professional publications, establishment of networks, and participation in professional organizations.

15. Drives a motor vehicle to attend meetings and visit various work sites.

16. Assume personal responsibility for the building's condition and solve minor issues and problems as they arise.

17. Complete special projects as assigned.

18. Protect library assets and ensure building security adhering to library policies and following appropriate closing procedure. Learn and carry out emergency procedures.

19. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.


MINIMUM QUALIFICATIONS

1. Graduate degree (MLS, MLIS, etc.) from an ALA-accredited program; or a master's degree in a related field, preferably in education, public policy, Spanish, etc. plus 3 years of related experience working in a library or educational setting, with at least 1 year of community outreach experience or equivalent combination of education and experience.

2. High language skills including ability to read, analyze, and understand general business/company related articles and professional journals. Ability to effectively communicate information and respond to questions in person-to-person and group situations with customers, clients, general public, and other employees of the organization. Ability to effectively speak and present information before groups of customers or employees.

3. Basic math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

4. High reasoning skills including the ability to solve practical problems and deal with several variables where only limited standardization exists and the ability to communicate this information.

5. High computer skills including knowledge of office productivity software and ability to operate standard office equipment.

6. Excellent customer service skills including the ability to resolve difficult customer situations.


OTHER SKILLS AND ABILITIES

1. Ability to work a flexible schedule as assigned that includes evenings, weekends, and holiday shifts is required.

2. Creativity and awareness of Hispanic/Latinx community needs to design and implement library services and programs for all ages.

3. Strong organizational, time management, and interpersonal skills.

4. Ability to work both independently and as an effective and valued team member.

5. Work under pressure on multiple projects with frequent interruptions and tight deadlines.

6. Must be fluent in Spanish and English languages.


WORK ENVIRONMENT

1. Ability to tolerate moderate noise that comes from an office environment with typical HVAC performance, constant visitors, telephone calls, computers, and printers; ability to tolerate increased noise during library programs.

2. Ability to occasionally work near mechanical equipment including the book conveyor and sorting system and mechanical lift for walk-up book drop.

ADDITIONAL INFORMATION

All library positions require customer-focused service to both internal and external customers, flexibility, teamwork, punctual and regular attendance, and compliance with all applicable local, state, and federal laws.

TO APPLY

Please send completed application, résumé and cover letter to:

Ramonica Duarte, HR Director, Fayetteville Public Library, 401 W. Mountain St., Fayetteville, AR 72701.

Application materials may be emailed to Ramonica at rduarte@faylib.org.

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