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Library Support Assistant: Arkansas State University, Jonesboro, AR

3 May 2022 6:42 AM | Ronald Russ (Administrator)



Proposed Salary Range:



5/13/22 (Apply by midnight 5/12)

Position Summary:

The Library Support Assistant is responsible for standard or regular support duties within library services. This position is governed by state and federal laws and institution policy.

Duties & Responsibilities:

  • Provides assistance to all students, faculty, staff, and patrons while staffing the service desk, including providing research assistance, desk services,printing assistance, and responding to chat and email questions
  • Responsible for opening the Dean B. Ellis Library on weekdays, including the performance of all opening and/or closing routines
  • Maintain safety and security of library patrons, collections, and building
  • Answers and directs telephone calls and other inquires
  • Helps keep the Dean B. Ellis Library open and staffed during periods of inclement weather (inclement weather essential position)
  • Takes headcount at designated times
  • Assists in other areas of the Library as needed
  • Occasional evening or weekend duty may be required
  • Other duties as identified or assigned


Knowledge of computers and software application programs
Knowledge of standard library practices
Knowledge of filing and recordkeeping procedures and basic math
Knowledge of customer service principles
Ability to perform data entry, typing, and word processing
Ability to research records to verify and update materials
Ability to operate general office equipment

General Days/Hours:

Monday - Friday
7:00 a.m. – 4:00 p.m.
Working hours may vary during interim periods and the summer terms
Additional hours as requested and/or needed


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