Type of Position:
University of Arkansas at Little Rock
The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.
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Summary of Job Duties:
The Circulation and Public Services Coordinator (CPSC) is responsible for supervising all operations of the Circulation Department, managing the hiring processes and onboarding for all student personnel of the library, and managing the student and extra labor budget. The CPSC manages the Circulation module of the library’s electronic management system and performs tasks in the Acquisitions and Cataloging modules as needed. The CPSC participates in the reference rotation, assisting patrons in using library resources and accessing legal information. This position is governed by state and federal laws and agency/institution policy.
Required Education and/or Experience:
- A bachelor's degree with three years of experience in library services or as a supervisor in a customer-oriented environment.
Preferred Education and/or Experience:
- Masters of Library Science or equivalent.
Manages all Front-line and Stacks-maintenance Library Operations:
- Completes all opening procedures of the library Monday-Friday. Trains and supervises all other staff who open or close the library;
- Works individually and as part of a small team to staff the Circulation Desk and serve the patrons of the UALR Law Library. Must be able to work flexible hours in the event that a shift needs to be covered;
- Supervises one full-time classified employee, the Library Administrative Specialist;
- Primarily responsible for ensuring that the Circulation Desk is staffed by a trained employee at all times that the library is open and for training employees in all Circulation policies and procedures. Circulation procedures include but are not limited to issuing library cards; charging and discharging materials; answering directional questions and referring reference questions; answering the phones, transferring calls and taking messages; scheduling study rooms; selling copy cards; sending faxes; balancing the copy card sales bank, and opening and closing the library;
- Hires, trains, schedules, and supervises the library’s team of student and extra labor employees, processing all necessary appointments, reappointment, and payroll documents in a timely manner. Supervises one classified employee. In addition to supervising the workers in the Circulation Department, works closely with librarians in other departments and with the IT department to fill their student and extra labor needs. Communicates with students and staff via e-mail, group text applications, and blog postings;
- Supervises the shelving and stacks maintenance operations of the library;
- Supervises student work on special assignments such as shifting materials or photocopying materials for faculty members;
Manages the Student and Extra Labor Budget:
- Reports to supervising librarians each pay period;
- Works with Library Director and Budget Director to make necessary adjustments in Workday monitoring positions’ status and adjusting encumbrances as necessary;
Manages Overdue Materials:
- Runs overdue reports and makes calls to retrieve delinquent overdue materials as necessary. Prepares invoices for unreturned items;
- Works with the Acquisitions Librarian to identify which long-overdue items should be replaced and which should be withdrawn. Communicates decisions about withdrawn materials to Technical Services Coordinator and manually enters appropriate costs into patron record before items are deleted;
Performs Outreach and Communication:
- Works closely with Law School Communications Director to publicize changes in library hours;
- Arranges staffing and appropriate notifications for special deviations from regularly posted hours (for example, extended hours for finals or allowing bar takers to remain after closing time the weekend prior to the bar exam);
- Manages print and online library calendars for Reference and Circulation staff scheduling, room reservations, and hours notifications;
- Uses WordPress to update selected web content;
- Prepares displays to highlight selected library resources or for special events;
- Communicates with adjunct faculty each semester to assign library cards, inform them of expanded privileges and update their patron records;
- Creates and updates LibGuides, including Library Resources for Adjunct Faculty;
- Updates the Circulation Student Assistant Manual and the Circulation Blog, ualrlawcircnotes as necessary. Recommends changes in library policies and procedures as needed;
- Updates the Library Disaster Manual as necessary;
Provides Reference Services:
- Participates in the reference rotation;
- Provides in-person and remote assistance to faculty, students, attorneys, and members of the public.
- Uses online tools to track statistics and share answers to frequently asked questions;
Performs Systems Duties:
- Evaluates and troubleshoots the Circulation Module of the library’s electronic management system, working closely with the Systems and Metadata Librarian to identify and request needed enhancements, customize loan rules and load tables, and report and resolve problems. Creates and updates order and item records in Acquisitions and Cataloging modules as necessary;
- Prepares statistical reports annually and as requested by the director, exporting and converting system-generated data into tables in Word or Excel;
- Cross-trains for systems duties of the Technical Services Coordinator, including running daily backups and processing reserve items. Cross-trains for select system-related duties of Acquisitions Librarian;
Monitors Library Facilities, Equipment, and Supplies, and Manages Library Spaces:
- Works with facilities to report and track any problems with the library building, equipment, or patrons and to communicate all concerns to the library and law school administration in a timely manner;
- Assigns closed carrels each semester and assign open carrels to 1Ls annually;
- Manages the booking of group study spaces;
- Maintains the library copiers and scanner, assisting patrons with using equipment, ordering supplies when necessary, maintaining a file of manuals, troubleshooting problems and calling for service when necessary, and keeping accurate records;
- Monitors necessary supplies for Circulation Department and orders when necessary;
- Performs special projects and other duties as assigned.
Knowledge, Skills, and Abilities:
- Demonstrated leadership skills in supervising and scheduling others;
- Must be able to give and receive constructive criticism when appropriate;
- Knowledge of the internet and conventional office technology tools is required. These tools include e-mail, internet search engines, and software applications WordPerfect, Word, and Excel. Prior experience working with an online integrated library system or its equivalent is required. Knowledge of WordPress is preferred. Familiarity with mobile apps (for example, GroupMe) for group communication about scheduling issues is desirable;
- Project Management and Long Range Planning skills are required;
- Ability to organize multiple tasks and documents that have been concurrently assigned;
- Maintaining cohesive working files and documentation of project tasks is important for the CPSC;
- Excellent communication skills, oral and written, are essential. Short reports or narratives are often required;
- Excellent customer service and public relations skills are necessary;
- Budget management skills are essential, including the ability to read, understand, and export budget information from the university’s budget platforms;
- Conflict management skills are necessary;
- Familiarity with legal publications and databases is preferred;
- Reference experience is preferred. Reference experience in a law library is strongly preferred.
Please upload all required documents in the "Resume" attachment section of your application (before hitting the submit button), if you want to be considered for this position.Salary Information:
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
Special Instructions to Applicants:
Recruitment Contact Information:
Jessie Burchfield, Associate Dean for Information & Technology Services; Director of the Law Library; Associate Professor of Law; email@example.com
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Criminal Background Check, Financial Credit Check, Sex Offender Registry
The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas at Little Rock is an equal opportunity employer committed to a diverse workforce.
The University of Arkansas at Little Rock is an equal opportunity, affirmative action employer and actively seeks the candidacy of minorities, women, veterans, and persons with disabilities. Under Arkansas law, all applications are subject to disclosure. Persons hired must have proof of legal authority to work in the United States.
Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Standing, Talking, Walking
Frequent Physical Activity:
Lifting, Pulling, Pushing, Reaching
Occasional Physical Activity:
Climbing, Crawling, Crouching, Grasping, Kneeling
To apply go to https://uasys.wd5.myworkdayjobs.com/UASYS/job/Little-Rock/Circulation-and-Public-Services-Coordinator_R0012270