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Manager, Technical Services: Fayetteville Public Library, Fayetteville, AR

4 Jan 2022 6:49 AM | Ronald Russ (Administrator)

Fayetteville Public Library

Manager, Technical Services

Job Description

Exempt:                                  Yes

Department:                          Technical Services

Reports To:                           Director, Library Services

Location:                                Fayetteville Public Library

Rate of Pay:                       Starting at $57,366 - $65,977 per year | 40 hours per week

Benefits:                            Medical, Dental, Vision, Retirement Savings Plan w/Employer Match, Paid Time Off

Safety Sensitive:                   No

TO APPLY: Please send completed PDF application (from, résumé, and cover letter to: Ramonica Duarte, HR Director, Fayetteville Public Library, 401 W. Mountain St., Fayetteville, AR 72701. Applications materials may be emailed to Ramonica. A completed PDF application (from must be received to be considered for this position.


As Technical Services Manager, you help create an experience that makes our community say, "I love Fayetteville Public Library!" As a manager, you will lead by exemplary example. When you work at FPL, you are working alongside a dedicated team that brings their passion and pride to all that they do. You share your technical and product knowledge with customers and other staff, contributing to the overall success of the Library. You relate easily to others, building rapport and collaborative relationships with both the staff and customers. You are able to communicate and interact with all customers, create a welcoming and inclusive experience, are a good listener and enjoy working with people. You have a passion for what you do and enrich the customer's experience by using your knowledge to determine the customer's needs and exceed their expectations. You are comfortable in a changing environment, with multitasking, and with learning new systems and procedures.

As Technical Services Manager, under general direction, you will develop, organize, and manage all aspects, activities, and staff within the Technical Services department. These activities include acquisitions and cataloging activities and database management. You will provide exemplary frontline customer service, establish optimal workflow and staffing, communicate library policy to staff and customers as well as evaluating and improving department functions. You will also hire, train, coach, develop, and dismiss Technical Services staff in support of these functions.


1. Administer integrated library system to assure optimal work processes across the library. Plan, implement, and assist with system upgrades, work with management team to implement and manage vendor technologies and create statistical reports using SQL and other applications. Compile library usage statistics as needed.

2. Manage acquisition of materials for library collections, maintaining optimal efficiency and accuracy. Coordinate activities with other managers to provide properly processed materials in a timely manner. Monitor reported issues and resolve or delegate.

3. Manage and maintain bibliographic database integrity using the library's integrated library system.

4. Manage and maintain repair processes and procedures for the Library's collections.

5. Research vendors for outsourcing of bibliographic and authority control and related tasks and make recommendations on vendor selection. Develop and maintain excellent relationships with vendors and negotiate purchases and contracts.

6. Prepare and administer annual department budget and establish budget priorities. Assist supervisor in researching purchasing decisions as needed.

7. Direct and evaluate technical services workflow to continually improve work processes. Establish and monitor performance metrics, tack and analyze data, and prepare reports. Identify opportunities to improve efficiency and effectiveness, document procedures, test and implement solutions. 

8. Proactively greet and establish rapport with patrons, enthusiastically engaging them in conversations about all of our materials and services. Provide exemplary customer service in-person at all locations throughout the library. Answer questions about library programs and services and refer callers and visitors to the appropriate staff member or service desk. Lead Technical Services staff to also consistently execute these behaviors. Staff public services desks and deploy technical services staff to do the same as needed.

9. Orient new staff in technical services, ensuring a smooth acclimation to the Library and our culture. Coordinate training of new staff members. Seek out ways to train, develop, and coach technical services staff in the moment to enhance their job performance and skills. Hire, schedule, supervise, train, develop, coach, evaluate, assign work, monitor, and dismiss technical services staff, interns, and volunteers. Ensure that the department is staffed with qualified personnel and oversee their continued professional development.

10. Communicate and interpret Library policies and procedures for staff. Hold meetings as necessary. Identify and communicate staff ideas and concerns to the department director and other library managers. Work with other teams across the library to implement services, programs and procedures that assist with the delivery of exemplary customer service.

11. Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency.

12. Work as a member of the management team to evaluate and improve overall library services to resolve shared issues, streamline workflow efficiency and create, support and implement library policies and procedures. Serve on/chair library committees. Assist with library services, programs, and outreach opportunities as needed. Represent the Technical Services department and the Library in public, media, Library Board of Trustees meetings, and professional associations.

13. Pursue professional development, which may involve travel, to keep informed of current and emerging technical services and library trends. Provide assistance and coaching to colleagues. Maintain professional and technical knowledge through attendance of educational workshops, review of professional publications, establishment of networks, and participation in professional organizations.

14. Assume delegation of supervisor as needed. Serve as manager-in-charge of facility as necessary.

15. Assume personal responsibility for the building's condition and solve minor issues and problems as they arise.

16. Complete special projects as assigned.

17. Protect library assets and ensure building security adhering to library policies and following appropriate closing procedure. Learn and carry out emergency procedures. Provide leadership in response to emergency situations.

18. Perform any other related duties as required or assigned.


To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.


The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms, climb or balance; and occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.


All Library positions require customer-focused service to both internal and external customers, flexibility, teamwork, punctual and reliable attendance, and compliance with all applicable local, state, and federal laws.  In addition, all supervisory positions require the employee to demonstrate leadership competencies by exhibiting appropriate role modeling and setting proper examples.

Minimum Qualifications:

1. Graduate degree (MLS, MLIS, M.B.A., M.A., etc.) plus 3 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.

2. High language skills including ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and group situations with customers, clients, general public and other employees of the organization.

3. Basic math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

4. High reasoning skills including the ability to solve practical problems and deal with several variables where only limited standardization exists and the ability to communicate this information.

5. High computer skills including knowledge of office productivity software and ability to operate standard office equipment.

6. Advanced skills with database management and library cataloging software.

7. Advanced library skills including the ability to perform copy cataloging tasks and MARC record retrieval. Ability to interpret and apply the Dewey Decimal System, AACR2, RDA, OCLC and Library of Congress subject heading standards in cataloging and classifying materials.

8. Excellent customer service skills including the ability to resolve difficult customer situations.

Other Skills and Abilities:

1. Ability to work a flexible schedule as assigned that includes evenings, weekends, and holiday shifts is required.

2. Creativity and awareness of community needs to design and implement library services and programs for adults.

3. Strong organizational, time management, and interpersonal skills.

4. Ability to work both independently and as an effective and valued team member.

5. Work under pressure on multiple projects with frequent interruptions and tight deadlines.

6. Ability to provide own cell phone.

7. Multilingual skills a plus.

Work Environment:

1. Ability to tolerate moderate noise that comes from an office environment with typical HVAC performance, constant visitors, telephone calls, computers, and printers and light traffic and the ability to tolerate an increased level of noise during programming events.

2. Ability to occasionally work near mechanical equipment including the book conveyor and sorting system and mechanical lift for walk-up book drop

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